Terms and Conditions
1. Purpose
These General Terms and Conditions govern the use of the website https://hotelalalba.com (hereinafter, the "Website") and, through it, access to the Hotel Al Alba room booking engine, owned by STE ASILAH AL ALBA SARL (hereinafter, the "Company").
By using this Website and its booking engine, the client acknowledges that they:
- Are of legal age and possess the legal capacity to enter into binding contracts.
- Have read, understood, and fully accept these conditions.
- Assume all obligations arising from the booking process.
These terms shall remain valid indefinitely and apply to all bookings made through the Website.
The Company reserves the right to modify these terms, as well as the services offered and their prices, at any time. Such modifications will not affect bookings that have already been confirmed.
2. Company Information
STE ASILAH AL ALBA SARL
Address:
Lot. Nakhil 35
Asilah 90050
Morocco
Tax Identification: 4936528
ICE: 001546911000051
Website:
3. Contact Information
For any inquiries, clients may contact us via:
Email:
info@hotelalalba.com
Phone:
+212 613 429190
Communications made through these channels shall be considered fully valid.
4. Customer Obligations
The client agrees to use the Website in accordance with applicable laws, respecting the rights of the Company and third parties.
Furthermore, the client guarantees that the information provided during the booking process is true, accurate, and complete, and holds full responsibility for any damages arising from incorrect or false information.
Failure to comply with these obligations may result in the cancellation of the booking without the right to compensation, as well as the initiation of corresponding legal actions.
5. Company Liability
The Company shall provide the contracted services in accordance with these General Terms and Conditions.
The booking engine reached from the Website is our PMS / booking engine, an outside provider: the Company does not take part in the search, selection or payment steps of the booking, which are governed by that provider's own terms.
For any issues or inquiries, clients may contact us using the information provided above.
6. Languages
Customer service is available in the following languages:
- Spanish
- English
- French
7. Scope of the Contract
This contract governs the contractual relationship between the Company and the client from the moment the booking is confirmed through the booking engine.
The contract entails the provision of the selected service in exchange for the corresponding price.
8. Booking Procedure
Bookings are made through the booking engine embedded at /reservas/, which is our PMS / booking engine. To complete it, at least the following information is required, within that engine:
- First name and last name
- Phone number
- Email address
This information is used to manage the booking, communicate potential changes, and ensure the proper delivery of the service.
9. Services
Bookings can be made for any of the Hotel Al Alba rooms, as well as for the hotel's own hammam and restaurant services when offered through the Website.
Before confirming the booking, the client will be informed, within the booking engine itself, of the:
- Price.
- Dates and length of stay.
- Characteristics of the room or service.
Promotions and discounts, when available, will be clearly identified within the booking engine.
10. Pricing
Prices are shown and confirmed within our PMS / booking engine at the time of the enquiry, in the currency chosen by the client. The Website does not set or guarantee any price other than the one offered by the booking engine.
11. Payment Methods
Payment, when applicable, is handled entirely within our PMS / booking engine: the Company has no access to the client's card details or any other payment data.
The available payment methods and the conditions that apply to each are the ones shown by the booking engine itself when completing the booking.
12. Cancellation Policy
The cancellation and date-change conditions applicable to each booking are the ones shown by our PMS / booking engine before confirming it, and may vary depending on the room, season or rate selected.
Cancellation or modification requests must be made through the channels indicated in the booking confirmation or, failing that, by email to the Company.
13. Force Majeure
Neither party shall be liable for the failure to fulfill its obligations when such failure is the result of force majeure events, including, but not limited to:
- Natural disasters.
- War.
- Terrorism.
- Embargoes.
- Fires.
- Floods.
- Accidents.
- Strikes.
- Interruptions in energy supply or transportation.
The execution of the contract will be suspended for the duration of the force majeure event.
14. Right of Withdrawal
In accordance with applicable regulations, the right of withdrawal shall not apply once the provision of the service has begun with the client's express consent, and the client has acknowledged that they will lose this right upon the full execution of the contract.
15. Applicable Law and Jurisdiction
These General Terms and Conditions shall be governed by the applicable legislation.
For the resolution of any disputes, the parties submit to the Courts and Tribunals corresponding to the consumer's or user's domicile, expressly waiving any other jurisdiction that may apply.
16. Health and Safety Compliance
The accommodation, dining and hammam services offered by Hotel Al Alba comply with the health regulations applicable to each of them.
Our facilities adhere to strict protocols for hygiene, safety, and water quality control, ensuring a safe environment for our clients and strictly applying the recommendations of the competent health authorities at all times.